Quote Originally Posted by Daniel
It did make me wonder what sort of customers they deal with normally though...
I used to manage stores for one of their rivals, and the short answer is "a-holes".

they must get "but what am I go to do!?!?!?!?!?!" quite a lot. He apologised a few times and I was almost tempted to say "Did I complain? Did I ask for a replacement? No! Shut the **** up and book my phone in and send it off to get repaired!"
Quite. The worst customers are the "I know my rights" brigade, who invariably don't, but once saw an episode of Watchdog. Or the "I'll take you to court" threats which immediately require me to only deal with them in writing and therefore guarantee they won't be helped instore.

Obviously 99% of customers in any given day were perfectly fine, but even now it's the 1% of morons who stick in the memory.