Wrc+

I’ve said before that I personally like Becs being the lead, she knows the WRC and she knows enough technically to carry the broadcast, but crucially she knows when to hand off to the ‘expert’ in co-comms. Julian is a good foil to her, and I have to say it was good with Seb Marshall alongside her as well. Desborough for me is where it falls down, he talks way too much about totally random and irrelevant stuff that has no bearing about what’s on screen, and as a result it usually puts Julian on the back foot to try and steer the narrative back to what’s happening.
Obviously they have been left in the lurch with stage end due to Colin leaving and Molly away having a baby, but I thought Ben Constandurous and Emyr are ok, the new lady clearly struggled with actual WRC knowledge.

Sisteron. That 23-mile run up the D3 from Thoard, over the legendary hairpins near Authon and down into the town, is legendary for striking fear into the hearts of rally folk. And now darkness has fallen - in every sense.

In just a couple of hours, the World Rally Championship is expected to step out of the darkness and into the light, courtesy of its ground-breaking All Live service. But now, with the start of the 2018 Monte Carlo Rally looming large, the world's gone a bit mad. It looks like fate may have its finger poised over the pause button.

Florian Ruth, the WRC's head of television, is one of the most positive people you can ever hope to meet. But talk to him about that Thursday night in Gap two years ago and the smile slips.

Those hours still haunt him.

"They were some of the hardest days we had in the championship," he says.

"That Thursday night we were in the middle of the mountains, with two huge mountains between the cars and our base. We also had low temperatures, but the logistics and geography were the biggest challenges.



"We had done a couple of rallies before we started All Live; we tested as much as possible. We knew what our technology was capable of, but to do this, in reality, there was no test possible.

"We cannot ask the manufacturers to run their cars away from a rally for us to check the signals. We tested lots of elements, but the whole system really only ran when Monte started."

For a year, WRC Promoter had been talking about this moment. Everything through 2017 was geared towards offering rally fans around the world all the WRC stages, all live. From the device of your choice, you could sign up and watch the WRC like never before. And lots had signed up, and were ready and waiting.

"That moment on Thursday night was actually quite emotional," says Ruth, "because it looked like we would be failing.

"In Argentina we had some remote-feed drop-outs because some military ops blocked our signals. These are massive challenges that we can't legislate against"
Florian Ruth
"For this difficult operation, we had just chosen the absolute hardest day of the whole season with two stages in the middle of the night, in the middle of the mountains with snowfall and minus temperatures. It was so stressful.

"In the end, we had a start and end-of-stage camera via the satellite and a few parts of the action. There was just about enough to tell the story, but this was not how All Live looked in our vision or how we wanted to showcase it to the world.

"It didn't go black, but this wasn't what we'd been thinking of when we were talking about showcasing this beautiful product."

Friday was a new day. And everything was well in the world of All Live.

"The sun came out," says Ruth.



"We knew the [camera] positions and we got some of the absolute best brains in the business and they just did an awesome job and did it together. On Friday we could start to show what the vision looked like, and by Sunday night we'd proved we could make 30 hours of rally coverage per weekend and make it interesting."

And that's what Ruth and his team have been doing ever since.

"This is rallying," he continues. "In Formula 1, they have pre-fibre-cabled camera positions where they plug in the camera and start producing. We have nothing. We don't know if it's sunny, rainy, are there mountains?

"In Argentina we had some remote-feed drop-outs because of some military ops that blocked our signals. These are massive challenges that we can't legislate against."

But it's that challenge that keeps Ruth interested, occupied and very much in the game, and All Live is his game. Having worked on Red Bull's Air Race project for a while, he took a trip to Rally Poland in 2015 and was surprised at how poorly fans were served.

"After that rally I wrote a concept," says Ruth. "In this concept, already I was struggling with logistics of the rally. OK, something happened out on the stages. At this point, somebody filmed it, then the helicopter came and picked up the card to bring it back to base where it was ingested, edited and uploaded. This took hours.



"I'm a big fan of real-time communication. I don't want to learn what happened yesterday, I want to know now. The fans film what happens on the stages and put it on YouTube 10 minutes later. We cannot be hours behind.

"I thought of a way to connect everything we have at the rally and have it all live. There's nothing new with the All Live idea. The previous promoter had a similar idea, to be faster on social and digital media. In combination with new technology on the market, All Live was possible."

Ruth's right. During his tenure in the promoter's seat two decades ago, David Richards was banging the drum about digital live coverage. Richards' frustration about the WRC not being available on mobile telephones in the early noughties was huge. But the cost to change it was simply too high.

Regardless of which end of the world All Live director Stefan Koch calls the shots from, he's sitting in the same seat looking at the same screens and pushing the same buttons
Codecs has fixed that. It's now cheaper and more straightforward than ever to pack pictures into a transmittable format.

"The cost is important, but the main thing is that this is now a reliable and stable system," says Ruth.

"Before these improvements in codecs we would have been using radio frequencies which would have had too many break-ups."

As well as covering the start and finish of every stage, All Live runs some cameras in the stage, as well as onboards and a heli-cam. At any one time, there can be as many as 80 camera feeds coming into the All Live base in the service park. Coming via satellite, they're usually with WRC TV between 1.3-1.6 seconds later.

Those pictures were all fed into the back of an outside broadcast truck. On some events, that was the promoter's own truck, but on events such as Argentina the facility was hired locally. Because of that, there was no continuity of quality.

To combat that, Ruth commissioned the build of studio production pods.



"We have ripped apart an OB van and built it into four pods," says Ruth. "The technology is all the same in the pods [as in the OB van]."

The difference here is that these four pods are taken to every round. Regardless of which end of the world All Live director Stefan Koch calls the shots from, he's sitting in the same seat looking at the same screens and pushing the same buttons.

Over the past two years, making 30 hours of television from Thursday afternoon until Sunday lunchtime has become the norm. Fans have come to expect it. But Ruth himself is still learning.

"I have been in this sport for three years now," he says, "and still on every rally I learn something new.

"This is why we have experts like [former co-driver] Steve Turvey, and this is why we work with the best people and best reporters."

Still, however, there's the odd niggle. Britain's own WRC counter in Wales, for example, can provide a real headache.



"The remote-feed signals are very sensitive," he says. "When it's wet, the signals do get blocked by the water, so when we have forests with leaves we can have break-ups in the transmissions of onboards. The signals don't go through water."

At the moment, stopping the rain remains beyond even Ruth's control. Instead, he'll chase a fix from the tech side. The delays are, of course, necessary on some occasions. If there's a particularly nasty accident, everything can go on hold.

"We send the pictures down the fibre to Stockley Park and they go from the service park to there in around 300 milliseconds"
Ruth
"We actually have two delays from our side," says Ruth.

"There's a safety delay of 10 seconds, just in case. We love the sport and we don't want anything to happen; we want control. But in addition to that we want the buffering time, so wherever you watch you should have a continuous and fluent stream of pictures."

And those pictures are available on your iPhone or tablet in Tescos. But if you're watching in the office, just be careful.

"We had some people telling us they lost their jobs because they were watching All Live all the time," says Ruth. "We even had some guy telling us it cost him his marriage!"



In addition to producing constant live pictures for WRC.com, Ruth oversees the creation of the promoter's television package. That process underwent significant change last year, with TV production moving to Stockley Park, near Heathrow.

"Moving to London means we can take 20 people less to each round," says Ruth.

Such cost savings - with the potential for more folk to follow - along with a rapidly growing subscription base are helping to sustain All Live.

"The post-production base in London is possible because of our technical partner Tata," he adds. "Tata provides a fibre connection all around the world and, once we plug into this connection from our rally base, we send the pictures down the fibre to Stockley Park and they go from the service park to there in around 300 milliseconds."

So, when you fire up the phone for to watch the action unfold in the Alps, you'll do so safe in the knowledge that, actually, Ott Tanak's not the fastest thing in the service park.

It's always class A rally television when they have an expert commentator on All Live. I remember Mads in Catalunya 2018 noticing instantly from the onboard that Latvala has a puncture.

The worst thing TV sports ever did was move from having one commentator to two. This means that they feel they have to keep a conversation going continually.

All TV sport should have a No Comms option.

Is there anyone who had a yearly subscription for 2019 and unsubscribed for 2020?
In my case, my 2019 subscription ended on 24th of January. On 22nd I send them an unsubscribe e-mail and I received their auto reply(?) with a ticket number.
On Sunday I saw that my subscription is still active and they charged me a yearly pack for 2020.
Nobody answers to my e-mails and inside my account I see the below.

https://uploads.tapatalk-cdn.com/202...94bd7bf65d.jpg

Maybe they are too professionals to answer me!

Any help will be appreciated!

Quote:

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Originally Posted by prodim

Is there anyone who had a yearly subscription for 2019 and unsubscribed for 2020?
In my case, my 2019 subscription ended on 24th of January. On 22nd I send them an unsubscribe e-mail and I received their auto reply(?) with a ticket number.
On Sunday I saw that my subscription is still active and they charged me a yearly pack for 2020.
Nobody answers to my e-mails and inside my account I see the below.

https://uploads.tapatalk-cdn.com/202...94bd7bf65d.jpg

Maybe they are too professionals to answer me!

Any help will be appreciated!

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Instead of sending them an "unsubscribe e-mail" you should´ve logged in on the WRC+ website and clicked "Cancel subscription". It only works on the website I think, not in the app.

Attachment 1918

Doesn't it say something about 48 hours somewhere so you were probably just too late, why did you buy 1 month before your 2019 ran out?

I send an email because there wasn’t any cancel subscription button inside my account page and if I remember right I read that I can send an email with “cancel subscription” on the subject.
Moreover, I didn’t buy a monthly plan! Also I don’t see any charge for a monthly plan to my credit account except the yearly plan!!!
On the FAQs page says that you can cancel at least one day before the subscription automatically renews.
Honestly I don’t know what is happening but if I’ll not have any feedback from them until Friday morning, I’ll go to my bank for a dispute.

My yearly subscription was due on thursday, did renew for a month, ang I got charged for both a month and a year. Have send them an email, but got no answer yet.........

Looks like wrc+ all live is run by a bunch of monkeys.

Thank god I use pre-paid visa

Quote:

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Originally Posted by Wold

My yearly subscription was due on thursday, did renew for a month, ang I got charged for both a month and a year. Have send them an email, but got no answer yet.........

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If you have any feedback let us know.

I tried to call them yesterday and today but ring no answer!
Nobody answers to my emails.

Same here. 7 mails about a not working subscription and no answer.

Looks like a 1 man corporation....

Same here, I emailed them, got a mail requesting confirmation of the double payment... Sent it in last friday, got no reply since then

Best is to use Paypal, this way you can get your money back relatively easily - I did use Paypal when I had a valid subscription and when I had to dispute one of the payments, as you have experienced yourself, they ignored even Paypal and Paypal simply reimbursed my payment.

Quote:

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Originally Posted by TanelP

Iphone app has a glitch when using bluetooth speakers. Screen goes black but sound comes through. App seems to think that Im using either apple airplay or chromecast.
Sent an e-mail to support but havent recieved any feedback from them.

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This one got fixed today.

I thought it was rude that they don't send out an email a week or so before renewal to tell you it's coming. I guess they figured that a few people might say "oh, I meant to cancel that", so they don't bother.

It's run out of Germany and the fine print, as I understand it at least, can contain nasty surprises.

Quote:

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Originally Posted by gps-monkey

Looks like wrc+ all live is run by a bunch of monkeys.

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Spot on!

https://www.mixd.com.br/boasfestas/img/01.gif

Does anyone have info about updating the WRC+ Smart TV App?

The WRC+ Sweden preview doesn't mention the warm weather with a word. The route preview graphics are from the original itinerary and the voiceover just quickly says "Saturday's program is like Friday"

How to change the comentators language on tv app? For some reason my app is in spanish:/

Same for me on iphone app. Spanish only.

New wrc app downloaded to my Android phone. When I open live stream the app just shut down!!
This was not during Monte but now in Sweden.

Check for update. I had an 11mb update I needed to DL

Android app updated and then keeps closing down... bugger

Quote:

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Originally Posted by drive

Android app updated and then keeps closing down... bugger

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Yep doing that for me.

'Heartbeat error 101 #525645747'

Wow, utter shite still.

Quote:

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Originally Posted by Miika

'Heartbeat error 101 #525645747'

Wow, utter shite still.

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Yes and when the broadcast is back on it's as if it never happened....what a bunch of amateurs.

Nop, no picture for me.

Still hot working.

Quote:

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Originally Posted by Eli

Yes and when the broadcast is back on it's as if it never happened....what a bunch of amateurs.

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The people doing the broadcast don't know where the stream goes and are not aware if it cuts down. It's only wrc.com server which went down. If the stream is syndicated elsewhere (TV companies) it keeps working.

It's still pretty crappy that we have only four stages today and two of them aren't shown

Quote:

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Originally Posted by AnttiL

The people doing the broadcast don't know where the stream goes and are not aware if it cuts down. It's only wrc.com server which went down. If the stream is syndicated elsewhere (TV companies) it keeps working.

It's still pretty crappy that we have only four stages today and two of them aren't shown

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They should just leave the WRC site alone, each time they do a big overhaul they have a lot of bugs, they should just keep it to small yearly updates or don't update the looks of the sight at all, I couldn't care less if it's green, blue, red or orange...

Quote:

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Originally Posted by Eli

They should just leave the WRC site alone, each time they do a big overhaul they have a lot of bugs, they should just keep it to small yearly updates or don't update the looks of the sight at all, I couldn't care less if it's green, blue, red or orange...

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Obviously this login server crashing has nothing to do with the UI upgrade for this year. We have had the same heartbeat errors before. I think it happens when too many people are watching the stream.

Quote:

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Originally Posted by AnttiL

Obviously this login server crashing has nothing to do with the UI upgrade for this year. We have had the same heartbeat errors before. I think it happens when too many people are watching the stream.

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They need more servers if that's the case to make sure it doesn't happen or happens less.

Quote:

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Originally Posted by Eli

They need more servers if that's the case to make sure it doesn't happen or happens less.

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This is true, or then they need to fix something in the code.

The BT sport AllLive stream works all the time. Can't remember it ever having any problems - so yeah it must be a WRC server issue or something.

World Rally Championship - WRC

We are aware of technical issues being experienced today on WRC+ All Live and http://WRC.com. We apologise for the inconvenience. Our technical department is working hard to resolve this issue which we hope will be fixed as quickly as possible.

Nice that they give some proper all live time for other classes.

Quote:

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Originally Posted by Fast Eddie WRC

World Rally Championship - WRC

We are aware of technical issues being experienced today on WRC+ All Live and http://WRC.com. We apologise for the inconvenience. Our technical department is working hard to resolve this issue

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https://i.imgflip.com/qze23.jpg

Is alllive working for you today?