Originally Posted by Jag_Warrior
When you have a 10% failure rate for an update, and roughly half of the failed updates brick phones, that's kind of hard to deny, right? But Microsoft *tried* to put a spin on their press release too, by saying that "90% of the WP7 phones successfully updated." In my world, a 1 in 10 failure rate would mean that you better start updating your resume ASAP.
"Stuff happens" when speaking of any manufactured product. So I'm not trying to single Microsoft out. But it is simply a fact that Apple has the highest customer retention rate in the mobile phone market, as well as the highest customer satisfaction rating.
Microsoft is trying really hard to (re)establish itself in the mobile phone market. I don't think MSFT is doing a bad job with WP7 thus far, and I've heard more positives than negatives about the WP7 platform. But it's not an easy market to get into, what with all of the different OS's and makers vying for attention. So any stumble hurts a smaller player more than it would a well established player. It also doesn't help when one of the biggest players (Verizon/Vodaphone) takes a swipe at your platform, and the recent MSFT/Nokia partnership:
Verizon Communications Chief Technology Officer Tony Melone:
To be truly successful here (or anywhere), I think Microsoft is going to have to build better relationships with carriers, so that they'll feature WP7 phones... because that's who makes the difference here. If MSFT spends any amount of time just trying to point out iPhone negatives, the WP7 platform will end up dying on the vine, just as their Zune has. Right now, I'd say the iPhone is the Mercedes of the mobile phone market - and Android is sort of like Ford/GM/Honda (more of a mass marketshare player). And just like in the auto market, there is room for others. But MSFT better start doing a better job of courting carriers or they're going to be left on the sidelines.