Originally Posted by Jag_Warrior
No matter who was at fault, if I had a phone that functioned one day and the day after Microsoft sent out an update it became a large paperweight, that would the last phone of that type that I would buy. Microsoft is already having issues capturing market share with the WP7 platform, so I doubt that helped.
But as I said, that is what the free market is all about: people have a wide variety of choices in the mobile phone market these days. There are people who don't/won't buy Apple products, just as there are people who don't/won't buy Microsoft products. I'm glad that we have the choices that we do. But alarm clocks and antennas aside, the objective data on the iPhone's customer retention rate speaks for itself. I'll be anxious to see what the customer retention rate is for the various WP7 phones when that data comes out.