yeah I know- I tried 6 times to speak to them a couple of weeks ago to cancel the subscription- got through to no-one at all in customer services (if it exists at all)- then I cancelled the direct debit knowing damn well it would provoke a response- sure enough I got a letter from them about it
I emailed them about 10 days ago to tell to cancel the service as I no longer used it- guess what- I still have NASN etc...so I'll email them again
on the other hand after a shaky start Sky's coverage just keeps getting better