They were the first mainstream device to make it an absolute doddle to use your email on the move, which we now take for granted on all but the dumbest of phones. Where RIM differ though is messaging is handled by their own servers, so you don't incur roaming charges when abroad. (That massive strength is also their Achilles heel: if their server fails we now know what happens.)Quote:
Originally Posted by Andrewmcm
Then teenagers discovered that BBM is like a mobile version of MSN or similar, and the demand on the services ramped up massively but with RIM apparently failing to scale their business accordingly.
Businesses are unlikely to dump their BBs over a (hopefully!) one-off outage, but younger consumers are more fickle and may well migrate come upgrade time or when Santa brings them a new pay-as-you-go handset.