3800 yuan bag used to fade - News Channel - hexun.com days

Yangzi Evening News (reporter Chen Yu Wang Xiaofei correspondent) according to the Xuanwu District Consumers Association statistics, one quarter of the luxury brand consumer complaints involving more than ten, an increase of three. "many international major suit quality and so not as imagined, and customer service attitude is just passable." Xuanwu District Consumers Association Secretary-General Sun Yuhao told Yangzi Evening News reporter, Nanjing people miss Tong recently in Nanjing a line of luxury brand shop to buy a 3800 yuan worth of handbags, use a few days later handles appear fade, after consultation to replace another bag, the results accidentally found that the token packet above actually the opposite. Miss Tong will be compared with the official website, found signs on the picture were normal, that the counter sales of goods may be counterfeit goods, require a paid one. Xuanwu District CaseTrust received the complaint, immediately rushed to the scene of the day at noon the complaint, in a careful comparison of the consumers buy the handbag and with on-site sample package, that vendors are negligent. After repeated mediation, counter to consumers expressed regret, for the return procedures for its, and presented a zero wallet as compensation. association staff in the survey found, luxury consumption disputes increase for two reasons. On the one hand, due to the many times the money, consumers to purchase their own luxury expectations is often more than the general consumer expectations. On the other hand, many quality problems in luxury and sometimes customers use, improper maintenance, such as shoes, using environmentally friendly glue, dressed in when we should pay attention to waterproof, rainy day is best not to wear. and Sun Yuhao said, frequent luxury goods quality, after sale service, outstanding performance in the repair time is long, cost is high. According to insiders, in the current state of relevant laws and regulations, luxury is not because of its high value and establish the special provisions of the "Three Guarantees", but as with ordinary commodity. To this, Sun Yuhao suggestions, countries should accelerate the research on luxury goods management system and supervision system, let the luxury complaints according to reasonable rules, as consumers, should establish a healthy and rational consumption concept, the correct understanding of luxury goods, when encountering consumptive dispute keep the relevant evidence, legitimate rights.